Store Return Policy

Returns & Exchanges Policy as of September 1, 2020

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.

Items not eligible for returns:

• Personalized and dyed items

• Perishables, swimsuits, and personal care items

• Final sale items

• Items with any tags removed

For Online purchases, you may initiate a return for up to 7 days after you have received your merchandise for a refund in the form of your original payment. Email: for instructions. An $8.00 shipping charge will be deducted from your refund. 

We accept exchanges for online orders for up to 7 days. To complete an order exchange or return.  Please email:

If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.

Refund processing

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.

Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.

Lash & Lash Accessories

Orders are shipped Monday-Friday. Please allow 1-2 days for processing before your order is shipped.

Due  to the nature of the item, for sanitation purposes there are NO REFUNDS OR EXCHANGES.  In the unlikely event you receive a damaged item, we will gladly replace it within 30 days of the date of purchase.

I broke my lashes! Can I get a refund?
Lashes that breaks due to wear and tear cannot be refunded. The life time of a pair of lashes depends on how you take care of them and how careful you are.

For damaged items(s), please include your order # and contact us at: